Initial discussion
Free, no commitment
Location, bedrooms, current listing and main difficulty: we identify the points to review.
COMPLETE VILLA MANAGEMENT · ULUWATU, BALI
Your Uluwatu villa, managed locally. You see everything.
We manage your bookings, guests and villa care in Uluwatu. Follow revenue, expenses and on-site work in your owner portal.
Real timeActions, incidents, expenses and photos
≤ 5 minGuest-response service target
21 yearsConstruction & high-end renovation in Paris
9:41
HKHostKeeperVilla Tami3
VILLA TAMI · DEMONSTRATION
Revenue · August120 M IDR
↗ +11.1% vs July
August target130 M92% achieved
July108 M≈ US$6,750
Occupancy84 %26 / 31 nights
Estimated net79 M
!Air conditioning · owner approval required→
✓Cleaning completed · 8 photos available
▤3 scanned invoices · filed by month
⌂Overview◎Activity◇Messages▤Admin.
CLEAR PRICING
Know what you pay before you start.
NO OBLIGATION to continue after the first three months.Exit documents are prepared from the start. From the owner portal, the client can cancel without giving a reason; the document to sign becomes available immediately and HostKeeper organises the return of access and handover to another management company within 15 days.
First 3 months
0% HostKeeper commission
Agreed actual costs remain payable: staff, cleaning, linen, maintenance, utilities and contractors. Platform commissions, taxes and external expenses are not waived.
After 3 months
Long-term price set before launch
The post-trial formula, inclusions, extras, approval rules and exit terms appear in the written proposal before day one. At three months, you confirm or stop.
Offer terms
Launch offer subject to a scope agreed after the villa review. No HostKeeper management commission for three months from the written start date. Actual costs are itemised, with purchases subject to agreed approval rules. The photo and listing package is defined and accepted before work begins. It becomes payable for completed deliverables if the owner stops during the trial or does not continue at its end; if management continues, it is waived or credited as stated in the signed proposal. The amount pays for work performed and is not a termination penalty. No obligation to continue; exit notice and existing contractor commitments are set out in the initial agreement. Bookings, revenue and returns are not guaranteed.
REAL-TIME TRANSPARENCY
An alert whenever something needs your attention.
The app compares the schedule with what is actually recorded. A late intervention, incident, quote awaiting approval or missing proof appears immediately in the client account. See the responsible person, status, photos, cost, grouped invoices and next action without waiting for a month-end report.
Continuous control
Revenue, target, occupancy, expenses, bookings and administrative records remain available at any time.
Alerts & approvals
Missed task, incident, quote or decision required: the owner is informed and can act in the right place.
Evidence from the villa
Staff check-ins, progress, after-cleaning photos, linen, completed work and scanned invoices feed the villa record.
In-account alerts are available. SMS is enabled after phone verification and service activation. Automated WhatsApp requires a separate professional activation.
EXECUTION EVIDENCE
One incident, followed from alert to final check.
This demonstration scenario shows the traceability expected in the owner account. Times and amounts are illustrative; responsibility, approval, invoice and evidence stay together.
- ReportedBedroom 2 air conditioning · priority assessed
- AssignedSurya replies and appoints the technician
- DecisionIDR 1.8 M quote · owner approval requested
- InterventionWork completed · invoice and photos added
- CheckedTemperature verified · incident closed
Named responsibility
Every issue has an owner and a visible next step.
Documented expense
Quote, approval and invoice remain attached.
Verifiable closure
Photographs, final check and history are retained.
DISTRIBUTION
Distribution decided villa by villa.
The commercial plan states which channels are actually active, who owns access and who controls each action.
PRACTICAL SCENARIO · HOSTKEEPER METHOD
Before / after: make improvement visible.
This demonstration shows how more rigorous preparation can change the perception of the same villa. It is not a real client result.
BeforeAfterExample rating
7.8 / 10→9.1 / 10
+1.3 pointsReview themes over time
- Inconsistent cleanliness
- Photos felt better than the stay
- Incomplete arrival information
- Cleanliness regularly praised
- Villa matches the photographs
- Clearer, faster communication
What changes
Staging, cleaning control, consistent photography, arrival instructions and review follow-up.
Entirely illustrative data. HostKeeper does not guarantee ratings, revenue or occupancy.
AN EXAMPLE, NOT A PROMISE
An owner report you can understand in a minute.
VILLA TAMI · DEMONSTRATION
Illustrative amounts in millions of rupiah; not a managed property or a forecast for your villa.
- Booking revenue
- 100 M IDR
- Villa & platform expenses
- −40 M IDR
- HostKeeper commission · offer
- 0 M IDR
- Balance before tax & loan
- 60 M IDR
Simplified balance: 100 − 40 − 0 = 60. Taxes, loan payments and expenses not included in this example still need to be deducted. This is not guaranteed net profit.
Performance
Target: 110 M IDR. Actual: 100 M IDR, or 90.9%. Proposed action: review pricing for unbooked nights.
On-site work
Example: air-conditioning issue → approved quote → intervention → invoice and completion evidence. Documents must be attached to a real record.
Owner decision
Spending above the authorised threshold awaits your approval, with a named responsible person and a visible next step.
Genuine reviews, results and before/after photographs will be published once documented and authorised. No testimonials have been invented.
Technical experience applied to the propertyConstruction and high-end renovation in Paris.
A monitored response standardGuest-response time becomes an operating indicator.
21 years of technical experienceConstruction and high-end renovation in Paris.
ONE OPERATING VIEW
The full villa, coordinated without blind spots.
Complete management
Marketing, guests, team, maintenance and owner coordination across the villa.
Review the scope →Construction & renovation oversight
Before, during and at handover: quote review, visits, snag follow-up and owner updates.
Review the scope →Commercial performance
Availability, positioning, content, pricing decisions and booking pace reviewed in context. Photography, drone and listing improvements can be quoted to suit the property.
Review the scope →Guest experience
Preparation, arrival and support, with a service target of replying to guest messages within five minutes.
Review the scope →Housekeeping & staff
Our internal app follows missions, check-ins, room controls, linen and after-cleaning photos.
Review the scope →Maintenance & incidents
Priority, approval, provider, status, evidence and final control stay attached to each issue. Pool and garden follow-up can also be included in the agreed scope.
Review the scope →Owner visibility
Results, operations, photos, alerts, approvals, scanned invoices and administrative records remain accessible in real time.
Review the scope →THE HOSTKEEPER MANAGEMENT PATH
Observe. Align. Execute. Make visible. Improve.
We start with the real property, establish the right operating framework, then connect commercial decisions with daily execution and owner visibility.
Visit & baseline
Inspect the property, equipment, guest journey, current team, routines, defects and open priorities.
Legal, administrative & tax review
Review the operating structure, OSS/NIB activity and permits, building use, local tax setup, contracts, insurance and staff framework with authorised Indonesian professionals for the specific property.
Positioning & ideal guest
Study the location, competing offer, strengths of the villa and the guests most likely to book it.
Content & distribution
Improve copy and listings across relevant channels such as Airbnb and Booking.com, supported by professional photography, video or drone content when appropriate.
Agreed objectives
Set useful indicators, commercial priorities, quality standards, approval rules and owner expectations.
Operating plan
Turn the standard into schedules, responsibilities and checks for housekeeping, linen, staff, garden, pool, maintenance and purchasing.
Daily management
Coordinate bookings, guest replies, arrivals, teams, incidents and providers against the agreed response and quality standards.
Evidence & visibility
Record check-ins, completed rooms, photos, costs, alerts and approvals in the client account as the work happens.
Revenue review & next actions
Read revenue, occupancy, booking pace and operating reality together, then assign the next actions.
Construction discipline applied to your villa.Franck ran his own high-end construction and renovation company in Paris for 21 years, with more than 25 employees and annual revenue exceeding €4 million. He now brings that experience to quality control and rigorous villa handover.
TRACKED INCIDENTS
From report to final control.
Context, priority, owner, approval, proof and next action stay attached to the issue.
01Reported02Qualified03Approval, if required04Scheduled05In progress06Resolved07Controlled
A CALM TRANSITION
Change management without losing the operating thread.
A structured handover maps the property, access, existing bookings, guest commitments, staff, suppliers, accounts and open incidents before daily management begins.
- Initial property condition
- Keys, access and useful documents
- Existing bookings and guest commitments
- Relevant accounts and channels
- Staff organisation and responsibilities
- Suppliers and open interventions
- Service standards and watch points
- Starting point for owner reporting
Illustrative photo · PexelsPARISIAN KNOW-HOW
French service, thoughtfully applied to your villa.
Franck Chevalier led high-end construction and renovation projects in Paris for 21 years. HostKeeper brings to Bali that culture of detail, refined presentation, availability and clear follow-up.
Detail
Look closely at finishes, practical use and the consistency of every intervention.
Availability
Respond clearly, name the responsible person and keep the next action visible.
Presentation
Care for the villa, its imagery, listings and the records provided to the owner.
THE CO-FOUNDERS
Two complementary responsibilities. One operating standard.
Co-founder · Strategy, quality & construction oversight
Franck Chevalier
Franck brings 21 years of experience in construction and high-end renovation in France. This background supports structured technical review, clearer intervention scopes and practical property priorities.
21 years in construction and high-end renovation
Co-founder · Operations, staff & guest experience
Surya
Surya leads day-to-day operations, staff coordination and the guest experience, connecting agreed standards with consistent execution on the ground.
Local operations and hospitalityAround the co-founders, cleaning, garden, pool and maintenance assignments are organised within the agreed scope. The owner should know who is responsible for each intervention; assigned providers are confirmed at onboarding.
Franck and Surya, co-founders of HostKeeper Bali.
Experience in France through Chevalier Père et Fils, whose annual revenue exceeded €4 million. This is company-history context, not a HostKeeper revenue claim.
FOUR COORDINATED AREAS
Every essential part of the villa, covered by the right specialist.
HK
Villa Intelligence Studio
Positioning, professional photography, drone and listing content.
Explore →HKVilla Housekeeping
Turnovers, linen, inventory and guest-ready controls.
Explore →HKGarden & Pool Care
Outdoor maintenance, prevention, alerts and photo evidence.
Explore →HKAdministration & compliance
Operating documents, renewals, deadlines and coordination with authorised advisers.
Explore →LOCAL COVERAGE
On-the-ground coordination in Uluwatu.
Uluwatu, Ungasan, Bingin, Pecatu, Padang Padang and Dreamland: share the exact location to confirm coverage, access and visit frequency before any commitment.
Operating villas, new launches and management transitions. One contact to agree your needs and scope.
Request my free villa review →FAQ
Clear answers before a management discussion
What can complete management include?+
The agreed scope may connect commercial performance, guest operations, housekeeping, staff coordination, maintenance, incident follow-up and owner reporting.
How are objectives defined?+
Owner and manager agree the priorities and indicators at the start. They become the reference for reporting and the action plan.
How can I follow interventions?+
Each intervention can show the reason, priority, owner, status, evidence and next step. Required approvals remain visible.
Can you take over a villa already operating?+
Yes. The transition method maps current bookings, access, operational information, staff, suppliers and open issues before takeover.
How are expenses and emergencies handled?+
Approval thresholds and emergency rules are agreed with the owner before management begins.
Do you guarantee income or occupancy?+
No. We improve the quality of decisions and execution, then report performance in context. Revenue, occupancy and ranking cannot be guaranteed.
What does villa management cost?+
The initial review is free. The launch offer includes three months without a HostKeeper management commission; actual villa expenses remain payable. Pricing after the offer and one-off work are specified in a written proposal.
LET’S DISCUSS THE VILLA
Discuss your villa without creating an account.
Send the area, bedroom count and a listing link if you have one. We clarify your needs, then provide a written proposal before you decide.
IMMEDIATE CLIENT ACCESS
Create a trial space when you are ready.
Explore the demo without signing up first. For a personal space, enter your email and villa name, then choose a password on the next screen.
Creating an account does not subscribe you to a newsletter or commit you to villa management.